Privacy Policy

AutoHelpX is operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS](“we”, “us”). We are the data controller for the personal data described here. For anything in this policy, contact us at [PRIVACY CONTACT EMAIL].

We collect only what the service needs to function:

• Account details. Your name, phone number, email address and password. Providers and sellers also submit business details and approval documents.
• Location data.Your device location when you make a request, and the provider’s location while a job is active. See section 3, which covers background location for providers.
• Request data. The fault you report, vehicle details, the breakdown location, timestamps, and the status history of each request.
• Payment data. Wallet balance, credit top-ups, service fees and refunds. Payments are processed by [PAYMENT PROCESSOR]; we do not receive or store your full card or mobile-money credentials.
• Marketplace activity. Parts you browse, cart contents, orders and delivery details.
• Photos you choose to upload. Images of a fault, a part or a document. The app requests access to your photo library only when you tap to attach an image.
• Device and technical data. Device model, operating system version, app version, IP address, crash information and push notification tokens.
• Communications. Messages you exchange with providers, sellers or our support team.

The app declares the RECORD_AUDIO permission. [CONFIRM: remove this permission if no feature uses the microphone, or describe the feature here. Play review will ask]

Location is the core of the service: it is how a request reaches the nearest provider and how you watch that provider approach.

• Customers. We collect precise location while you are creating or tracking an active request, to place the breakdown on the map and match you with nearby providers.
• Providers: background location. With your explicit permission, we collect location while the app is in the background or closed, so customers can track your approach and so you keep receiving nearby jobs without the app in the foreground. Collection stops when you go offline or revoke the permission.
• Precision. Provider positions shown to customers before a job is accepted are approximate.

You can withdraw location permission at any time in Android Settings → Apps → AutoHelpX → Permissions. The app will still open, but requesting help and live tracking will not work without it.

We use personal data to create and secure your account; to dispatch, route and track requests; to process payments, credits and refunds; to run the parts marketplace and fulfil orders; to send service notifications about your requests; to review and approve providers and sellers; to prevent fraud and abuse; to provide support; and to comply with legal obligations.

Where the law requires a legal basis, we rely on performance of our contract with you (providing the service), your consent (location, notifications, photo access), our legitimate interests (safety, fraud prevention, improving the service), and legal obligation.

We do not sell your personal data, and we do not use your location for advertising.

• The provider or seller on your job. They receive your name, the breakdown location and the fault you reported. That is the minimum needed to reach you. You receive their name and live position.
• Payment processor. [PAYMENT PROCESSOR], to take payments and settle earnings.
• Maps provider.Google Maps renders the map and routing; your use is also subject to Google’s privacy policy.
• Infrastructure providers. [HOSTING / DATABASE PROVIDER], which stores data on our instructions.
• Authorities, where legally required. In response to a valid legal request, or to protect someone’s safety.

Account data is kept while your account is open. Request, payment and order records are kept for [RETENTION PERIOD, e.g. 7 years] to meet tax and accounting obligations. Live location traces are kept for [e.g. 90 days] after a job completes, for dispute resolution and safety, and are then deleted or anonymised.

You can request deletion in the app under Profile → Account → Delete account, or by emailing [PRIVACY CONTACT EMAIL]. We delete your profile, location history and communications, and retain only what we are legally required to keep (such as transaction records), which remains restricted from ordinary use.

[Google Play requires a publicly reachable account-deletion route. Confirm the in-app path exists and matches this wording.]

Subject to local law, you may request access to the data we hold about you, correction of inaccurate data, deletion, a copy in a portable format, restriction of processing, or object to processing based on legitimate interests. You may also withdraw consent at any time, which does not affect processing already carried out.

Write to [PRIVACY CONTACT EMAIL] and we will respond within [STATUTORY PERIOD]. If you are unhappy with the outcome, you may complain to [DATA PROTECTION REGULATOR].

Access credentials are held in the device’s secure storage, data in transit is encrypted with TLS, and access to production systems is restricted to staff who need it. No system is perfectly secure, and we cannot guarantee absolute security.

AutoHelpX is not intended for anyone under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

Your data may be processed outside [COUNTRY OF OPERATION] by the providers listed in section 5. Where that happens, we rely on [TRANSFER SAFEGUARD, e.g. standard contractual clauses].

We will update this page when our practices change and revise the date at the top. For significant changes we will notify you in the app before they take effect.

Questions or requests: [PRIVACY CONTACT EMAIL], or write to [REGISTERED ADDRESS].